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Terms & Conditions

Welcome to Senderella Shop. By accessing or using our website and services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, do not use our website or services.

Website owner and scope

This website is owned and operated by "Senderella Shop". Our website offers fashion products, including clothing, accessories, and related items. These Terms constitute a legal agreement between you (“user,” “customer,” or “you”) and Senderella Shop regarding your use of our website and services.

Eligibility

To use our website and services, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction;

  • Have the legal authority to enter into these Terms;

  • Not be prohibited from using our services by law or regulation in your country.

Account and registration

Certain features of our website may require you to create an account. You are responsible for providing accurate information and maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

Products, services, and pricing

  • All products and services are offered as described on the website.

  • Prices are displayed on the website, include VAT, and may be updated at any time.

  • Shipping costs are added at checkout. For more details, please see our Shipping Policy.

  • We reserve the right to correct errors or update prices without prior notice.

  • Payment methods are detailed on the payments page.

Orders, returns, and refunds

  • When purchasing a product, you enter a legally binding agreement to complete the purchase.

  • All returns, exchanges, and refunds are handled as described in our Refund Policy.

  • Certain products, including custom or personalized items, may not be eligible for return.

  • Refunds, when applicable, will be issued via the original payment method.

Changes to services

Senderella may, at its discretion, modify or discontinue products or services offered on the website at any time without notice or liability.

Warranties and liability

  • Products sold on this website are subject to applicable warranties and consumer protection laws.

  • For valid warranty claims, we will repair or replace defective products, or issue a full refund if repair or replacement is not possible within a reasonable timeframe.

  • Customers are responsible for returning the product, and we cover the shipping of repaired or replaced items.

Intellectual property

  • All content on the website, including text, images, videos, logos, and trademarks, is the property of Senderella Shop or its licensors.

  • Users may not copy, reproduce, distribute, modify, or create derivative works without explicit permission.

  • Users uploading content to the website must own the rights to such content or have the proper license to upload it.

Suspension or termination of accounts

  • Senderella reserves the right to suspend or terminate your account or access to services without notice if you violate these Terms or applicable laws.

  • You may cancel your account or discontinue use of services at any time.

Governing law

These Terms are governed by applicable laws. Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the competent courts.

Contact

For questions regarding these Terms, please contact us at: senderellashop@gmail.com

Effective date: 29.09.2025.

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